It can be used to set security and networking settings for a user. You can preserve control over some functions by using group policy, such as not allowing users to shut down the system, access the control panel, or run commands. It’s a secure communications network that allows businesses and organisations to connect privately over a public network. The scope includes IP addresses such as gateway IP, subnet mask, and DNS server IP.

  • I would start by trying to reproduce the issue on my computer.
  • You should have your route planned out, provide additional time for unexpected delays such s traffic, and prepare what you need the day before the interview.
  • Because I have the necessary experience and competence in the field of customer service for this role.
  • Service desk analysts assess the performance of IT systems and provide end-user support.
  • Employers ask this question to learn more about your personality and interests.
  • The FireWire connector may communicate with a variety of different devices.

My Interview Practice offers a simulator that generates unique questions each time you practice, so you’ll never see what’s coming. There are questions for over help desk engineer 120 job titles, and each question is curated by actual industry professionals. You can take as many interviews as you need to, in order to build confidence.

How do you ensure that end-users have quick and easy access to IT support?

Interviewers will ask various types of questions to learn whether or not you have the skills and experience for the job. Some will be common interview questions you might be asked for any job, including questions about your work history, your strengths and weaknesses, and your skills. Others will be personal questions about your qualities as they relate to the job. For example, you might be asked how you handle pressure, why you want to work at a help desk, and more. Top 5 technical support interview questions with detailed tips for both hiring managers and candidates.

Tier 2 is less customer-oriented, focusing more on resolving issues and closing tickets. Candidates at this level will need a good all-round knowledge of common IT issues. Help desk and desktop support professionals were called upon like never before when a huge swath of the workforce was forced to stay home after the COVID-19 pandemic hit.

) How would you deal with an extremely irate customer or co-worker?

This is always an important question, as it allows the candidate to get more information about the role and assess whether or not it’s a good fit for them. I would start by trying to reproduce the issue on my computer. This will help me rule out any potential software issues that could be causing the problem. Remote desktop and VPN are common methods of connecting to a computer remotely. This allowed us to streamline our computer deployment process and eliminate many common issues with manual installations.

Once the interview is over, both you and the interviewer should have a good idea on where you stand. Interviewers likely already has a good idea by the last handshake if you will move to the next step or not. If you believe the interview went well, be bold and ask the interviewer where you stand. If you don’t think it went well, you probably have your answer already.

How would you proceed to explain DNS to someone with no technical background?

You may also want to include any soft skills that are important for a Service Desk Engineer position. This question is a great way to learn more about your candidate’s background and experience. It can also help you determine if they are a good fit for the position by learning what their goals are as professionals.

It is natural for customers going through a certain technical glitch to feel grumpy. I make sure that I understand their predicament, calm them down by using appropriate sentences, and then resolve their issues as best as I can. The security of the computer and software is ensured by Active Directory, which authorizes and authenticates all users and computers in a window domain network. Various functions, such as creating admin users and connecting to printers or external hard drives, can be managed via Active Directory. Take the time to formulate and rehearse your answers to these questions.